LIFETIME CRAFTSMANSHIP WARRANTY
At Phoenix Stoneworks, we take great pride in the quality and precision of our work. We are confident in the skills and expertise of our team, and we stand behind our craftsmanship with our Lifetime Craftsmanship Warranty during your ownership of the property. This warranty is a testament to our commitment to excellence in every granite countertop, quartz countertop, and tile backsplash installation project we undertake.
Warranty Coverage
Lifetime Craftsmanship Guarantee: We guarantee that all granite countertop, quartz countertop, and tile backsplash installations performed by our team will be executed with the highest level of craftsmanship and attention to detail. We are committed to delivering installations that meet or exceed industry standards and your specific project requirements.
Warranty Terms and Conditions
This warranty is non transferable.
What Is Covered:
This Lifetime Craftsmanship Warranty covers installation according to established industry standards and covers defects caused by improper installation and or damage to the products while being applied that are caused by the installation crew.
What Is Not Covered:
Product defects and a number of damage exclusions under this Lifetime Workmanship Warranty will be covered under your products manufacturers’ warranty (if applicable). Damage caused by acts of God should be covered by your homeowner’s insurance. This warranty does not cover damage related to acts of God, fire, flood, earthquake, moisture, water, mildew, mold, settlement or deterioration of the building structure, improper care, normal surface wear, accidental or intentional damage, manufacturing defects, failure of materials, or any cause beyond Phoenix Stoneworks control. In addition, this Warranty does not cover routine maintenance (e.g., caulking, cleaning, sealing). This warranty specifically covers the workmanship involved in granite countertop, quartz countertop, and tile backsplash installations.
The following guidelines are intended solely to clarify an understanding of certain properties, characteristics, or conditions, associated with PSW products and installation services. They do not represent all of the properties, characteristics, or conditions which may be covered or which may be excluded from coverage under this warranty.
Color and veining: Stone countertops are composed of natural materials and are subject to variations in background color, veining distribution and veining pattern. The color, shade, veining, color concentrations (blotches), and any other variances in the appearance of stone will exist and will vary between a sample you may have used in the selection process and the actual stone(s) used on your project, between two stones, and even within the same stone. Such naturally occurring variations are to be expected in stone and are not considered defects.
Finish: Your countertop will come with a polished finish (unless ordered in another finish). Irregularities in the finish and gloss levels of natural materials like stone are common, reflecting the unique natural patterns and finish that give each stone countertop its distinctive appearance. Finish and gloss will vary from piece to piece and on the same piece.
Surface irregularities and thickness: Natural stone is composed of minerals and is earth-formed over hundreds of millions of years. Fissures, pitting, mineral pooling, and other naturally occurring features in stone should not be considered as defects, and are not covered under this warranty. The thickness of stone slabs vary, therefore thickness designations (i.e. 3 centimeter) are nominal rather than exact. When pieces of different thicknesses are joined, it is common practice to grind the underside of one piece to blend evenly with the other piece.
Seaming: Placement of seams (including the use of “rails”) is solely at the discretion of PSW, will be discussed at the time of template and finalized during engineering. Seams will be visible to the eye and touch. Every effort will be made to ensure the seam is placed in the best location for the structural integrity of the countertop and to make it aesthetically pleasing. Due to the unique characteristics of stone, it is not possible to guarantee a match in color, veining (including the direction of veins) or finish when seaming two pieces together. Additionally, stone slabs may contain some bowing or warping, therefore in some instances seams may not be level across their entire length.
Staining: All natural stone is sealed after installation. Annual sealing is recommended to enhance stain resistance, and such sealers may be purchased easily. When properly sealed and maintained, stone countertops are generally quite stain-resistant to common beverages and foods. In those instances when a stain occurs, it is generally not possible to remove it, and such stain is not covered under this warranty. It is very possible for certain chemicals and cleansers to stain stone. If such liquids are spilled on stone, they should be wiped off immediately with soap and water.. Additionally, you may use warm soapy water or mild household cleaning agents to clean your countertop. Avoid strong chemicals and solvents. Do not use nail polish remover, permanent markers, inks, oil soaps, bleach, Vinegar, furniture cleaners or paint strippers on the countertop. Also, avoid using high alkaline/PH level cleaners, such as oven cleaners on the countertop.
Scratching: Many types of stone countertops (i.e. granite) are extremely hard surfaces and very resistant to scratching. In the rare instance when a scratch is discovered, it is generally not possible to repair or remove it. The top should not be used as a cutting surface since it will dull your knives. The use of cutting boards is recommended
Temperature: Stone countertops are very heat resistant and unlikely to scorch. Thermal shock or cracks may occur if the countertop is subject to extreme temperature changes. It is recommended that you protect your countertop from extreme heat by using trivets or hot pads, as damage resulting from heat is not covered under this warranty
Fissures occur naturally in many stone types. A fissure is defined by the American Geological Institute as “an extensive crack, break, or fracture in the rock, which may contain mineral-bearing material.” The term “fissure” is used commercially in the stone industry to describe a visible separation along intercrystalline boundaries or the voids between mineral crystals. This separation may start and stop within the field of the stone or extend through an edge. A fissure differs from a crack in that it is a naturally occurring feature in the stone.
Cracks occur in stones as a result of mechanically induced stresses during handling, fabrication, transport, or installation. When cracks are detected in slab material prior to fabrication , the best method is to simply avoid them during the layout process. In stones with lesser soundness properties, this option may not be possible. When working with such stones it is common practice to repair cracks by cementing them together with epoxy or polyester resin. Repaired cracks are not indicative of defective product or workmanship, and are specifically not covered under this warranty.
Chips can occur in stones either as a result of sawing operations or handling. Chips may be repaired with epoxy or polyester resin if the completed repair is consistent in color and texture with unrepaired areas of the slab.
Pitting of the countertop surface, particularly in granite, is a common characteristic of natural stones. Granites are made up of several different minerals, each mineral having a different hardness. Granites contain quartz, feldspars, biotite, amphibole, ferrous titanium oxides, and other minerals. On the Mohs Scale, diamonds are the hardest mineral, with a rating of 10. Quartz and feldspar have a hardness of 6.5 to 7 and are very durable. Biotite (mica) is very soft (2.5) and flakes easily. All true granites have biotite in their composition. Because biotite is soft and flaky, the first few layers are removed during the polishing process, causing pits throughout the slab. Some granite have more biotite throughout their composition than others. The higher the biotite content of the stone, the more pits it will have. Most polished igneous rocks will have varying degrees of pits, depending on the amount of biotite, muscovite, and phlogopite in their composition. The pits do not make the granite less durable or otherwise inferior. Pits are common in all granites and should be expected.
Maintenance and Care: To maintain the warranty's validity, it is essential to follow the recommended care and maintenance guidelines for your granite, quartz, or tile surfaces, as provided by our team.
Warranty Activation and Documentation
Upon completion of your project, our team will provide you with a detailed explanation of the Lifetime Craftsmanship Warranty, along with documentation that outlines the coverage and terms. Please keep this documentation in a safe place for future reference.
Claiming Warranty Service
In the unlikely event that you experience issues related to our workmanship, please contact us promptly. We will promptly assess the situation and, if necessary, perform repairs or corrections to ensure that the work meets our high-quality standards.
Our Commitment to You
At Phoenix Stoneworks, we are dedicated to delivering superior craftsmanship and ensuring your complete satisfaction. Our Lifetime Workmanship Warranty reflects our confidence in our team's abilities and our commitment to your peace of mind
We appreciate your trust in us for your granite, quartz, and tile installation needs. If you have any questions about our Lifetime Workmanship Warranty or require assistance with a warranty claim, please do not hesitate to contact us.